Case Study: Employee Family Protection achieves 21% year-over-year sales growth and 17% revenue growth with Employee Navigator

Increasing Sales of Voluntary Benefits

Employee Family Protection (EFP), a Glastonbury, CT–based broker focused on high-touch client service, sought a technology partner to improve benefits administration and enrollment and to grow voluntary benefits sales. In 2013 EFP selected Employee Navigator’s benefits administration platform to provide a scalable, easy-to-use solution for brokers, clients, and employees.

Employee Navigator delivered a simple, highly functional platform and hands-on support that streamlined onboarding (phased use of benefits counselors, call centers, then self-service), reduced setup and support time, and let EFP reframe its business as Human Capital Management rather than transactional insurance sales. With Employee Navigator’s platform in place, EFP achieved a 21% year-over-year increase in sales, 17% year-over-year revenue growth, and expanded brand exposure across the East Coast.

Employee Family Protection

Lou Faiola

Senior Vice President