Case Study: The Rowley Agency increases voluntary life enrollment and reduces errors by 50%+ with Employee Navigator

How The Rowley Agency increased voluntary life enrollment and reduced errors by 50%+ with Employee Navigator

The Rowley Agency, a long-standing independent insurance firm serving New Hampshire, Maine, and Vermont, faced time‑intensive, error‑prone administration from relying on spreadsheets and manual carrier portal enrollments. To scale and reduce administrative burden while preserving their personal service, Assurex Global recommended they evaluate Employee Navigator, an intuitive online enrollment and benefits administration platform.

Using Employee Navigator’s online enrollment and carrier integrations (notably the MetLife integration), The Rowley Agency streamlined processes, managed EOI digitally, and cut enrollment errors by more than 50%. Benefits usage and voluntary life enrollment rose significantly—one client moved from barely meeting participation to well over 50% enrollment—and the agency reports steady year‑over‑year growth and reduced administrative work across its book of business.

The Rowley Agency

Travis Ingram

The Rowley Agency