Case Study: Discovery Benefits achieves growth and larger client wins with Employee Navigator

Discovery Benefits - Customer Case Study

Discovery Benefits, a privately held TPA founded in 1987 that serves employers in all 50 states, needed to move its books of business online to preserve its customer experience and support growth. To achieve that, in 2014 Discovery Benefits partnered with Employee Navigator and launched an integration with the vendor’s benefits and HR platform to better serve brokers and clients.

Employee Navigator delivered a reliable technical integration backed by strong support, and Discovery Benefits complemented this with a dedicated service team and revamped implementation and renewal processes in 2017. The partnership with Employee Navigator made Discovery one of the vendor’s largest integration partners, drove an increase in the average size of customers using the integration for COBRA and reimbursement accounts, and led brokers to recommend Discovery to larger clients—saving brokers and customers time and money.

Discovery Benefits

Reed Stock

Discovery Benefits Vice President of Partner Strategy