Case Study: Caravus achieves 40% efficiency increase with Employee Navigator

Caravus - Customer Case Study

Caravus, a benefits brokerage facing growing customer demand for online enrollment and sharper competition, was relying on an offshore team to manually process employee changes — an expensive, administratively complex approach that limited ancillary enrollments. Seeking a long-term partner that understood benefits, Caravus selected Employee Navigator and its benefits administration platform and integrations to modernize their workflow.

Employee Navigator implemented modern carrier integrations and a centralized data hub that eliminated much of Caravus’s manual eligibility management and enabled the broker to build an in-house tech team around the platform. The results: a 40% efficiency increase, 99.5% data accuracy, manual work cut by roughly 60%, EDI running at 93% across 27,000 changes, and improved client retention and benefits adoption — all delivered through Employee Navigator’s integrations.

Caravus

Jesse Sitze

Caravus