Case Study: Pacific Life achieves over 20x growth in new business with Employee Navigator

Pacific Life Achieves Over 20x Growth in New Business with Employee Navigator

Pacific Life, a provider of workforce benefits, faced the challenge of modernizing benefits management to support broker demand for fast, accurate digital integrations and to avoid the higher costs and slower growth tied to manual processes. To solve this, Pacific Life partnered with Employee Navigator, the nation’s leading benefits administration platform for brokers, to build deep system integrations and streamline plan builds, eligibility management, enrollment and data exchange.

Using Employee Navigator’s integration and plan API (with Pacific Life acting as the source of truth and leveraging Dynamic Billing), the carrier reduced case setup from weeks to minutes—some cases moved from sold to ready to enroll in under 24 hours and individual setups can take less than 15 minutes. The integration processed 99% of data without errors, produced 0 rate-related errors and under 1% enrollment error rate, drove almost 30% of clients to use autopay, and helped Pacific Life grow new business by over 20x.

Pacific Life

TJ Clayton

AVP Partner Management-Workforce Benefits