Case Study: Northquest Capital boosts productivity and revives company culture with Employee Matters

Northquest Capital boosts productivity and customer service with Employee Matters

Northquest Capital, a financial services firm with 15 employees, faced declining engagement and productivity as it navigated post-COVID work arrangements. These challenges were compounded by an established culture and the absence of a compliant HR framework. The company partnered with vendor Employee Matters to strengthen HR governance and build a more accountable workforce.

Employee Matters utilized a diagnostic tool and collaborative methodology to develop a strategy for Northquest. The solution included organizational restructuring, new compliance policies, and updated HR foundations like position descriptions and training programs. This resulted in significant productivity gains, measurable improvements in customer service, and a major boost in team morale. Employee Matters continues to partner with Northquest to maintain their new HR framework.

Northquest Capital