Case Study: Asurion achieves rapid Australian hiring scale-up and 70%+ cost savings with Employee Matters

Asurion saves 70%+ in hiring costs with Employee Matters

Asurion, a US-based company in the IT services and consulting industry, faced the challenge of rapidly scaling its Australian operations by increasing its headcount from 5 to 180 employees within a 12-month period. They needed to fill a wide variety of roles, from contact center staff to the COO. To meet this aggressive hiring goal, Asurion partnered with the vendor Employee Matters for their recruitment services.

Employee Matters acted as an embedded, internal recruitment function for Asurion, working to understand the business deeply and ensure strong cultural fits. A senior recruiter worked on-site to interview candidates alongside managers, which also helped upskill the internal team. This solution achieved substantial cost efficiencies, saving over 70% compared to traditional agency fees, including a direct saving of $139k on just three senior placements. The strategy also resulted in higher-quality hires, lower attrition rates, and built a self-sufficient recruitment process for Asurion.

Asurion