Case Study: a US healthcare SaaS provider improves delivery predictability with Empeek

a US healthcare SaaS provider improves planning accuracy from 22% to 95% with Empeek

The client, a US healthcare SaaS provider, was facing significant challenges with its software development lifecycle (SDLC) despite having an experienced team. The multi-vendor environment led to volatile planning, siloed teams, and heavy reliance on manual testing with only 4% automated test coverage. Empeek was engaged to help optimize the delivery process without disrupting the ongoing development cadence.

Empeek implemented a comprehensive SDLC optimization framework focused on evidence-based analysis and structured processes. The solution included introducing a dedicated Business Analyst, a Definition of Ready, standardized quality gates, and reserving sprint capacity for architectural improvements. As a result, planning accuracy improved from 22% to 95%, critical production defects dropped to zero, and team NPS increased from -75 to +32, all while maintaining a release cadence of two deployments per week.