Case Study: an Asian hospital chain boosts patient satisfaction and Google ratings with Emojot

Emojot Transforms Patient Feedback Management and Boosts Online Reputation for an Asian Hospital Chain

An Asian hospital chain aimed to improve patient satisfaction and its online reputation, but its positive internal changes were not reflected in its public presence. They partnered with Emojot to implement its Customer Experience Management (CXM) platform for more effective patient feedback collection.

The Emojot solution used Emotion Sensors™ across multiple channels to gather feedback. It provided real-time alerts for negative feedback to allow prompt issue resolution and directed happy patients to post positive reviews on Google. As a result, the hospital chain saw improved patient satisfaction ratings and its Google review score increased significantly from 2.9 to 4.5 within a single year.