Case Study: Asiri Health boosts survey response rates 60x with Emojot

Asiri Health - Customer Case Study

Asiri Health, a healthcare services business with over 20 locations, faced the challenge of understanding customer satisfaction from over 4,000 patients monthly. Their patients did not want to fill out long surveys, and their existing process was too slow to capture timely feedback or allow for quick surveys. They turned to Emojot for a solution.

Using Emojot's emotion-sensors deployed via SMS, tablets, and kiosks, Asiri Health gained a simple and flexible way to collect emotional feedback. The solution enabled real-time automated alerts, allowing for immediate personal intervention on negative feedback. As a result, Emojot helped Asiri Health improve their survey response rates by 60x, from 0.5% to 34%, and empowered them to make data-driven decisions for constant improvement.

Asiri Health

Indresch Fernando

Chief Process Officer