Case Study: Zynex Medical saves 32 hours a month with Emitrr AI

Zynex Medical saves 32 hours a month with Emitrr

Zynex Medical, a medical technology company, faced significant challenges in managing over 10,000 monthly inbound patient SMS messages, which required manual sorting and slowed down critical communication for prescription confirmations and insurance verification. Their slow, manual outreach process and lack of a fallback for missed calls were hindering growth. To address this, they turned to Emitrr for its AI-powered solutions.

Emitrr implemented its AI Rule Engine to automatically triage and route inbound messages, eliminating the need for manual sorting. This solution saved Zynex over 32 staff hours per month. Additionally, Emitrr's bulk SMS campaigns scaled patient outreach by 3-4x, and its missed-call-to-text feature recovered 30-40 leads monthly. These improvements led to a 10-18% increase in prescription-to-sale conversions, providing Zynex with scalable communication without adding staff.

Zynex Medical