Case Study: Poppins achieves faster, HIPAA-compliant pediatric support and 67% less parent stress with Emitrr

Poppins reduces parent stress by 67% with Emitrr

Poppins, a parenting support platform providing on-demand pediatric care and coaching, faced the challenge of offering fast, secure, and HIPAA-compliant communication to its stressed parent user base. They needed a way to quickly respond to urgent medical and behavioral questions at all hours. To address this, Poppins implemented Emitrr's secure messaging and communication platform.

Using Emitrr, Poppins established a secure texting channel between its clinicians and parents, ensuring HIPAA compliance for medical discussions. The vendor's tools also provided automated after-hours responses and allowed the team to seamlessly switch from messaging to calls when needed. This solution from Emitrr helped Poppins achieve a 67% reduction in parent stress and maintain a 94 NPS score by delivering faster, more reliable support.

Poppins