Case Study: Pinnacle Medical Group boosts online reviews and patient communication with Emitrr

Pinnacle Medical Group boosts online reviews 3X with Emitrr

Pinnacle Medical Group, a multi-specialty medical practice with five locations, was struggling with patient communication and its online reputation. Their electronic medical record system was ineffective for text messaging, which patients preferred. They lacked a system to collect patient reviews, resulting in very few online, and their appointment reminders were one-way automated messages with no option for patients to confirm or ask questions. To address these challenges, they implemented Emitrr's automated tools.

Using Emitrr, Pinnacle Medical Group automated the process of requesting patient reviews via text message and enabled two-way texting for appointment confirmations. This solution led to a dramatic improvement, generating over 90 reviews within just three days and resulting in a threefold growth in online reviews. Emitrr also helped reduce missed appointments and improved the practice's ratings across all locations on platforms like Google and Facebook.

Pinnacle Medical Group