Case Study: Octomaids reduces inbound calls and improves customer communication with Emitrr

Octomaids cuts inbound calls by 50% with Emitrr

Octomaids, a family-owned cleaning service, faced challenges with client communication, including missed appointments due to ineffective email reminders and a significant number of unanswered calls, which led to potential revenue loss. They partnered with Emitrr to implement its Interactions product, aiming to leverage text messaging for reminders and improve their online review presence.

By using Emitrr's suite for texting, webchat, and missed call follow-ups, Octomaids moved all customer communication to text. This solution resulted in a 50% reduction in inbound call volume while ensuring 100% of calls were handled. Additionally, Emitrr helped them generate 40% more reviews and drastically reduce appointment no-shows.

Octomaids