Case Study: Octomaids cuts inbound calls and boosts efficiency with Emitrr

How Octomaids Uses Text Messaging For Their Cleaning Business Success- Customer Case Study

Octomaids, a family-owned full-service cleaning company, needed a better way to keep customers informed about upcoming appointments and reduce missed calls. The company was previously relying on email reminders, which were often overlooked, and it wanted a more reliable way to communicate with clients through text and manage customer interactions more efficiently. Emitrr’s products used included Texting, Webchat, Missed Calls, Appointment Reminders, Reviews, and Interactions.

Emitrr implemented a centralized communication workflow that converted missed calls and web chats into text conversations, sent appointment reminders by SMS, and automated review requests. With Emitrr, Octomaids moved customer communication almost entirely to text, reducing inbound call volume by 50%, handling 100% of calls, and generating 40% more reviews, which also helped reduce no-shows and improve overall efficiency.

Octomaids