Case Study: Dr. Mary Tilak and Associates reduces no-shows and boosts reviews with Emitrr

Dr. Mary Tilak and Associates reduces no-shows by 90% with Emitrr

Dr. Mary Tilak and Associates, a healthcare facility, faced significant challenges with patient communication and engagement. They were missing 40% of incoming calls, had a low online reputation with fewer than 20 reviews, and had no efficient way to confirm appointments or reduce no-shows. This was causing a major loss in potential revenue. They turned to the vendor Emitrr for its integrated patient engagement platform to address these issues.

By implementing Emitrr's solutions, including its Missed Call to Text and Two-Way Communication features, the practice saw dramatic improvements. Emitrr helped reduce patient no-shows by 90% and generated over 300 new reviews in just two months. The average call handling time was reduced to 3 minutes and the average wait time to 48 seconds. This transformation helped Dr. Mary Tilak and Associates build a potential business pipeline of $300,000.

Dr. Mary Tilak and Associates