Case Study: Aspire Counselling digitizes patient communication and boosts new leads with Emitrr

Aspire Counselling Provides A Game-Changing Patient Experience By Digitizing The Entire Patient Journey Through Emitrr - Customer Case Study

Aspire Counselling, a growing counselling group in California with seven locations, needed a better way to manage the full patient journey, communicate with patients through their preferred channels, and improve reviews and patient retention. Before working with Emitrr, they were using a fragmented stack of three separate solutions for reputation and reviews, phone system, and patient interaction.

Emitrr unified Aspire Counselling’s communications with products like Interactions, Reviews & Reputation, Mass Texting, and Surveys, enabling web chat, 2-way texting, missed-call handling, and patient feedback collection in one HIPAA-compliant platform. In just 8 months, Emitrr helped Aspire achieve a 3-minute average response time, answer 300+ voicemails, handle 1,000+ text conversations, generate 100+ new reviews, and drive 200+ leads through web chat.

Aspire Counselling