Case Study: Aspire Counselling boosts patient engagement and new leads with Emitrr

Aspire Counselling drives 200+ web chat leads in 8 months with Emitrr

Aspire Counselling, a counselling group with multiple locations in California, faced the challenge of a fragmented technology stack that used three separate solutions for reputation management, phone systems, and patient interaction. They needed a modern, HIPAA-compliant platform from a vendor like Emitrr to unify these processes and improve communication with patients via their preferred method of text.

By implementing Emitrr's suite of products, including Interactions for webchat and texting, Reviews & Reputation, and Surveys, Aspire Counselling digitized its entire patient journey. The solution from Emitrr consolidated their operations into a single platform, leading to significant results: over 200 new leads from webchat, 100+ new reviews, and the handling of 1000+ text conversations and 300+ voicemails, all while achieving an average response time of just 3 minutes.

Aspire Counselling