Case Study: a large international retailer boosts enterprise knowledge access with Emerline’s Teams bot

a large international retailer speeds information retrieval to seconds with Emerline

The client, a large international retailer, faced significant operational challenges due to fragmented corporate data. Employees wasted time manually searching for information across disconnected systems like CRM and SharePoint, leading to delays and duplicated work. To address this, Emerline developed a smart bot agent powered by Microsoft Copilot Studio and Azure OpenAI.

Emerline implemented a solution that integrated the bot directly into Microsoft Teams, creating a unified conversational interface. The bot uses natural language processing to fetch documents, summarize content, and retrieve case details from various back-end systems. This resulted in accelerated information retrieval, increased employee productivity, and the elimination of operational bottlenecks for the client.