Case Study: MAPFRE achieves 12-minute hospitality insurance underwriting with Emergya's AI platform

MAPFRE reduces hospitality insurance processing time to 12 minutes with Emergya

MAPFRE, a major insurance provider for the hospitality industry, faced a challenge with its manual, tedious, and complex insurance underwriting process, which took up to a week to complete. To improve the customer experience and streamline operations, MAPFRE partnered with vendor Emergya to develop a solution leveraging Google Cloud Artificial Intelligence tools.

Emergya implemented an AI-powered platform utilizing Google Cloud's AutoML and Vision for image classification and anonymization, along with Google Maps and other public data services. This solution automated the risk assessment process, cutting the evaluation time from one week to just 12 minutes. The platform also improved data quality and organization, achieving a success rate of over 90% in image classification and eliminating the need for sales representatives to travel.

MAPFRE