Case Study: University of Pennsylvania Health System achieves 50%+ reduction in non-PO invoice processing time with Emburse (Chrome River INVOICE)

University of Pennsylvania Health System - Customer Case Study

The University of Pennsylvania Health System (UPHS), a 30,000‑employee academic medical center, needed to tighten its invoice processes after accounts payable frequently received invoices missing required data and approvals. Already using Chrome River EXPENSE, UPHS sought a mobile, rules-driven invoice solution and selected Emburse’s Chrome River INVOICE to enforce required fields, capture electronic submissions, and ensure approvals before invoices reached AP.

Emburse implemented Chrome River INVOICE with built‑in form compliance, role‑based approval routing, email approvals with supporting-document viewing, and integration with UPHS’s Infor/Lawson system. The solution removed the “black hole” of out‑of‑compliance submissions, automated manual AP work, improved visibility and mobility for users, and cut non‑PO invoice processing time by more than 50%, freeing staff to focus on higher‑value activities.

University of Pennsylvania Health System

Steve Kelly

Director of Disbursements