Case Study: Planet Home Lending achieves 5× faster expense report processing with Emburse (Chrome River)

Planet Home Lending - Customer Case Study

Planet Home Lending, a growing mortgage‑banking firm, struggled with manual expense reporting that left travelers and finance teams frustrated—processing took 10–15 minutes per report, policy enforcement and duplicate-flagging were inconsistent, and corporate spend visibility was limited. To modernize and support rapid growth, Planet Home Lending turned to Emburse and its expense management solution (EXPENSE) for mobile reporting, automated workflows, and built‑in policy controls.

Emburse deployed a rules-driven, mobile-friendly system that automates receipt capture, approvals and reporting; as a result Planet Home Lending now processes expense reports about five times faster (roughly two minutes per report), issues reimbursements five times faster (employees can submit on Monday and be reimbursed by Thursday), and achieved cost savings equivalent to one full‑time salary. Emburse’s controls also cut duplicate and noncompliant submissions, freeing the finance team for strategic work and enabling easy scaling and faster new‑hire onboarding.

Planet Home Lending

Todd Tedrow

Controller