Case Study: Pillow Homes frees up 50% of finance time and automates expense coding with Emburse Nexonia

Pillow Homes - Customer Case Study

Pillow Homes, a San Francisco–based tech/hospitality startup (25–50 employees), struggled with a time-consuming expense process that relied on Excel and manual coding — consuming nearly 60 hours a month and creating reconciliation headaches with their Intacct accounting system. Seeking an automated, user-friendly solution that integrated with their billing and PEX cards, they chose Emburse’s Nexonia Expenses to replace their prior, non-integrated expense software.

Emburse implemented Nexonia Expenses with daily credit card feeds, PEX integration, and direct syncing to Intacct, eliminating manual monthly dumps into Excel and enabling weekly expense imports. As a result, Pillow Homes regained more than 50% of their Head of People Operations’ time, reduced stress, improved data accuracy and timeliness, and benefited from faster support and smoother reconciliation through Emburse’s Customer Success team.

Pillow Homes

Meg Escobar

Head of People Operations