Case Study: Anthem improves travel and expense adoption with Emburse Chrome River

How to engage tens of thousands of employees with your travel and expense goals

The health insurance provider Anthem faced a challenge in managing travel and expense for its tens of thousands of employees. Their outdated systems were not mobile-friendly and failed to integrate, which led to low adoption rates as employees preferred more fluid consumer booking sites instead of the company's preferred platforms.

Working with the vendor Emburse and its product Chrome River, Anthem implemented a modern, mobile-centric travel and expense solution. This integrated system seamlessly handles bookings for flights, hotels, and ride-sharing while automatically updating expenses. The results included a greatly improved user experience that drove adoption, real-time budget transparency, easier policy compliance, and provided valuable insights that empowered Anthem's travel managers to negotiate smarter deals with vendors.

Anthem