Case Study: Elsevier centralizes global expense management and reduces expense categories by 75% with Emburse Chrome River

How Elsevier centralized expense management across their global locations

Elsevier, a global information solutions provider with 7,000+ employees across 60+ locations, struggled with complex expense management—multiple tax systems and currencies, country‑specific per diem and mileage rules, a confusing, paper‑heavy Oracle iExpense setup that required finance to audit every line item and handled more than 45,000 expense reports annually. To solve these issues, Elsevier selected Emburse Chrome River.

Emburse implemented Chrome River with custom country‑specific rules and workflows, mobile receipt capture, and built‑in audit automation. The solution centralized global processing of 45,000 expense reports, reduced expense categories by 75%, eliminated paper receipts and onerous line‑item auditing, enabled fast mobile submissions, and freed finance to focus on higher‑value work—delivering clear time savings and more accurate expense data for Elsevier.

Elsevier

Maria Garcia

Travel & Expenses Manager