Case Study: Haynes and Boone accelerates approvals and goes paperless with Emburse (Chrome River)

Haynes and Boone - Customer Case Study

Haynes and Boone, LLP, a 550‑employee international law firm, faced a labor‑intensive, two‑step expense and invoice process that required spreadsheet data entry and interoffice mail for approvals. The firm wanted an automated, auditable approval and travel pre‑approval workflow that would enforce expense policies, eliminate duplicate entry, and accelerate reimbursements. After evaluating options, Haynes and Boone selected Emburse’s Chrome River EXPENSE and INVOICE solutions.

Emburse implemented Chrome River EXPENSE first (accounting then firm‑wide) and later rolled out Chrome River INVOICE, integrating with Elite Enterprise/3E, Interaction CRM, Global Exchange and American Express and configuring approval and business rules in the Rules Engine. The result: automated policy checks and routing, mobile approvals, a paperless invoice process, and user self‑service for GL mapping and approver changes — all of which reduced the time to approve and pay invoices and expenses, sped reimbursement/billing and cost recovery, lowered write‑offs, and improved employee satisfaction.

Haynes and Boone