Case Study: Elsevier centralizes global expense management with Emburse Chrome River

Elsevier - Customer Case Study

Elsevier, a global media and information solutions company with 7,000+ employees across 60+ locations, was struggling to manage expense reporting across countries with different tax systems, currencies, and per diem rules. Its prior system, Oracle iExpense, forced finance to build workarounds, maintain too many expense categories, process paper-heavy reports, and audit every line item, creating a slow and confusing user experience.

Elsevier chose Emburse Chrome River to centralize global expense management with custom country-specific rules, mobile submission, and digital receipt capture. Emburse helped Elsevier reduce expense categories by 75%, centralize processing of 45,000 expense reports annually, and streamline audits with built-in rules and automatic translations, saving time for both users and finance teams.

Elsevier

Maria Garcia

Travel & Expenses Manager