Case Study: Buddle Findlay achieves 75% faster expense processing with Emburse Chrome River

Buddle Findlay - Customer Case Study

Buddle Findlay, a New Zealand commercial and public law firm, was struggling with a paper-heavy, manual expense reporting process that was slow, error-prone, and especially burdensome at month-end and year-end. The finance team had to manually review forms, match receipts, check compliance, key data into the financial system, and store physical paperwork on-site. Buddle Findlay used Emburse’s Chrome River EXPENSE to modernize expense management.

Emburse implemented an automated, mobile-friendly expense solution that included self-service tracking, Snap & Send, and email approvals to improve efficiency, transparency, and compliance. The results were significant: expense report processing time was reduced by 75%, saving the AP team up to 24 hours per week and improving morale by reducing overtime. Buddle Findlay also reduced errors and duplicate approvals, and plans to expand with Emburse’s Chrome River INVOICE for a central AP system.

Buddle Findlay

Esther Song

National Finance Manager