Case Study: BELFOR achieves 67% faster reimbursements and 3x more cost‑efficiency with Emburse Chrome River

Belfor - Customer Case Study

BELFOR, the worldwide leader in property restoration with 4,500 employees, was frustrated with Concur’s poor navigation, inflexible configuration, and lack of support — issues that forced workarounds and left reimbursements taking up to three weeks despite a team of three accountants. Seeking a more customer‑centric expense solution, BELFOR switched to Emburse Chrome River.

Emburse customized and implemented Chrome River to optimize workflows, business rules, integrations, and employee group settings, added visual expense icons and a consistent mobile/desktop experience, and automated data feeds from card, ERP and HR systems. As a result, BELFOR now processes 12,000+ expense reports annually, cut reimbursement time by 67% (from up to three weeks to about one week), re‑assigned two full‑time expense staff, achieved roughly 3x the cost‑efficiency of Concur, and reduced monthly transactional spend by about 70%.

Belfor

Dawn Conway

Senior Business Analyst