Case Study: Wish solves a recurring crash affecting 1% of users with Embrace

Wish used Embrace to solve their second-biggest crash, affecting 1% of users every release

Wish, the mobile-first e-commerce platform focused on affordable, entertaining shopping, was scaling rapidly but had a lean mobile team and insufficient tooling: Firebase only provided delayed stack traces and lacked session context. To get real-time, session-level visibility, Wish adopted Embrace’s mobile observability platform—using Crash Reporting, Session Replay, Network Monitoring, and Alerts.

With Embrace, Wish engineers receive immediate alerts and can replay full user sessions to reproduce and fix issues; Embrace helped them pinpoint and resolve a persistent crash that affected 1% of users (about 25,000 users per release) by linking it to a bad network call, surface non-crash problems like freezes and OOMs, and push Slack notifications for rapid remediation. Embrace’s visibility cut debugging time, enabled quicker releases, and freed Wish to focus more resources on building new features.

Wish

Rob Resma

Software Engineering Manager