Case Study: Timehop reduces time to detect user-impacting issues to minutes with Embrace

Timehop cuts issue detection to 10 minutes with Embrace

Timehop, a company in the digital nostalgia industry, faced a challenge in efficiently troubleshooting user-impacting issues that did not result in app crashes. Their small team relied on tools like Firebase and Fabric, which lacked the necessary context to pinpoint the causes of problems like frozen screens or failing network calls, making it difficult to minimize time spent on investigations.

The vendor Embrace provided its session replay and user session insights, which captured technical events like network calls and logs without sampling. This solution enabled Timehop to quickly detect and find the root cause of any user-impacting issue. As a result, the time to detection was reduced to around 10 minutes, saving valuable developer time and allowing the team to progress the product without sacrificing the user experience.

Timehop