Case Study: TED resolves hidden crashes and improves mobile visibility with Embrace

TED uses Embrace to solve hidden crashes that affect 30% of Android users

TED, the global ideas platform and non-profit, used Embrace to improve the reliability of its React Native mobile app. The team was struggling with hidden crashes, limited visibility between React Native and native layers, and data sync challenges—especially for users on older devices and in low-connectivity regions.

With Embrace’s mobile observability platform, TED could capture 100% of session data, segment users by region and device, and pinpoint crash root causes across app layers. As a result, TED resolved a video-player crash affecting 30% of Android users, improved diagnosis of React Native issues, and optimized data synchronization decisions to better balance historical data storage, cost, and user experience.

TED

Andy Merryman

Senior Director of Engineering