Case Study: Puttshack boosts kiosk performance by 30% with Embrace

Puttshack kiosks net 30% performance boost in 90 days with Embrace

Puttshack, the entertainment brand behind TRACKABALL™ mini golf experiences, needed a better way to support its iPad Pro kiosk apps. As the company replaced older Windows-based kiosks, app errors and reservation lookup issues were slowing down player registration, creating queues, and making it hard for associates to help because JIRA tickets often lacked enough detail.

To improve visibility and app performance, Puttshack implemented Embrace, a mobile observability platform that captures full user session data and surfaces issues in real time. With Embrace, the team identified underperforming APIs and inefficient flows, improving player registration success to over 90% and online reservation success to over 95%, while delivering a 30% boost in kiosk performance within 90 days.

Puttshack

Vincent Guerin

Principal Engineer