Case Study: Personify Health expedites issue resolution and streamlines SRE with Embrace

Personify Health expedites issue resolution and streamlines the SRE release process with Embrace

Personify Health, formerly Virgin Pulse, is a global health, wellbeing, navigation, and benefits company serving more than 19 million users across 190 countries. To support its Android and iOS apps, the mobile team needed better issue resolution and more reliable observability, as its previous crash reporting and legacy real user monitoring tools were difficult to use, lacked clear data, and made root-cause analysis and SRE checks slow and inefficient.

With Embrace, Personify Health gained high-fidelity mobile observability through features like User Session Insights, Error Tracking, Network Monitoring, Custom Dashboards, and ANR capture, which it now uses in its release checklist and SRE workflow. Embrace helped the team debug faster, streamline app-release checks, and monitor performance regressions, enabling more efficient investigations and better app performance for users.

Personify Health

Armin Mahmutovic

Senior Engineering Manager