Case Study: EBTH achieves rapid issue detection and a surge in high-value bids with Embrace monitoring and diagnostics

Monitoring, Alerting, and Diagnostics for each user, every session

EBTH, an online auction and eCommerce customer, was losing bids because power users were unable to place them — and their existing mobile analytics never flagged the issue, so the team didn’t know users were affected. They turned to Embrace and its Monitoring, Alerting, and Diagnostics for each user, every session to gain visibility into real user sessions.

Using Embrace’s session replay and diagnostic tools, the CTO replayed a complaining user’s session, identified a bad network call, and corrected the issue. Embrace’s solution produced a large jump in bids, with average purchase prices rising above $50 and often exceeding $600.

EBTH