Case Study: Touch Surgery™ cuts startup failures with Embrace

How Embrace helped Medtronic’s Digital Surgery business cut their startup failures from 15% to 7%

Touch Surgery™, a mobile app from Medtronic’s Digital Surgery business, needed better visibility into poor user experiences on iOS and Android, especially slow and failing startups. Its team was using Firebase, but lacked the context needed to identify root causes behind startup delays and network-related issues.

Embrace provided high-fidelity session data, network monitoring, and session replay for 100% of user sessions, allowing the team to inspect individual user journeys, spot bottlenecks, and prioritize the most impacted users. With Embrace, Touch Surgery™ moved the simulation update check out of startup and into the background, cutting startup failure rates from 15% to 7% and helping users access simulations faster.

Touch Surgery™

Tim Chilvers

Head of Mobile, Digital Surgery