Case Study: ChowNow improves app access for users with Embrace

Data and Recommendations to re-prioritize your roadmap

The customer, ChowNow, was facing a critical issue where a significant number of users were unable to access its app, as it would freeze on the splash screen. This problem was causing user complaints and required a solution to identify the root cause.

Using the Embrace platform, the head of mobile engineering was able to quickly diagnose that the app was freezing due to an unresolved location call from a vendor. By resolving this issue, Embrace provided a solution that allowed over 10% of previously blocked users to successfully access the app.

ChowNow