Case Study: BYHOURS reduces booking time and boosts bookings with Embrace

BYHOURS used Embrace to reduce booking time by 75% and increase overall bookings by 3%

BYHOURS, a hotel microstay platform in Spain, was seeing rapid growth in mobile bookings, with its Android and iOS app accounting for 45% of all bookings. However, the team struggled to efficiently diagnose and resolve user complaints using Firebase, often lacking the detailed data needed to pinpoint issues affecting the app experience and revenue.

Using Embrace’s performance monitoring and session replay, BYHOURS gained full visibility into user sessions, technical events, and app behavior. With Embrace, the team cut average booking time from 20 seconds to 5 seconds, reduced booking time by 75%, and increased overall bookings by 3% while also improving crash troubleshooting, login performance, and time to fix issues.

BYHOURS

Xavier Tous

Chief Technology Officer