Case Study: Queen Mary University of London ensures clearing call centre readiness with Emblasoft PureLoad

Emblasoft and Queen Mary University test SIP call centre ahead of demand surge

Queen Mary University of London (QMUL), a leading UK academic institution, needed to validate that its Mitel call centre platform could handle a massive seasonal surge in student calls during the annual 'clearing' period. The challenge was to test the system's ability to efficiently route up to 1000 concurrent calls to avoid long waiting times for anxious prospective students. The university's technical team, working with solutions experts Infuse IT, turned to vendor Emblasoft and its PureLoad test solution for a performance assessment.

Emblasoft's PureLoad solution was implemented to simulate high volumes of inbound and outbound SIP call traffic, modeling complex scenarios to stress the university's call distribution system. The testing, conducted over a two-week period, successfully identified and allowed the team to resolve several system configuration issues prior to the live event. As a result, the QMUL call centre subsequently operated at full capacity, handling over 20,000 calls in a few days with no failures, ensuring effective service delivery. Emblasoft's testing provided the confidence and readiness the university needed for the critical clearing period.

Queen Mary University of London