Case Study: a large regional health company strengthens revenue integrity with Ember autonomous coding

How an Urgent Care Team Strengthened Revenue Integrity

A large regional health company was experiencing significant revenue integrity challenges within its busy urgent care centers. Staff turnover and manual coding processes led to inconsistent code selection, increased denials, and a charge lag of over four days. The health system brought in Ember and its autonomous coding engine to stabilize operations and reduce its dependence on error-prone manual work.

By implementing Ember's AI-powered solution, the health system automated the coding of over 93% of encounters. The Ember engine accurately assigned CPT, ICD-10, and modifier combinations in real time, leading to a 21% reduction in denials and slashing charge lag from 4.5 days to under half a day. Additionally, coding costs decreased by 38%, freeing staff for higher-value work and providing leadership with greater confidence in their revenue cycle.