Case Study: a regional orthopedic practice reduces denials and speeds payments with Ember

How a Leading Orthopedic Group Elevated RCM

A leading orthopedic group in the South faced revenue cycle management challenges due to manual dictation and third-party tools. These methods created documentation gaps and coding errors that led to a high rate of claim denials and time-consuming rework, causing significant missed revenue opportunities and slowing down reimbursements.

To address this, the group implemented Ember's AI-powered RCM support. The solution provided real-time visibility into documentation risks, which resulted in cleaner claims and more consistent billing. By using Ember, the practice achieved a 28% reduction in denial rates, faster reimbursements, and a 4.9x return on investment in under a year.