Case Study: a multi-site pain management group cuts denials and boosts ROI with Ember

A Pain Management Group Strengthens Revenue Cycle Performance

A multi-site pain management group in the Midwest faced significant revenue cycle challenges due to the complexity of pain management billing. They struggled with denial-prone claims, manual reporting, and a reactive approach to resolving issues, which slowed cash flow and strained staff. To address this, they adopted Ember to gain smarter revenue cycle management.

By implementing Ember, the practice shifted to a proactive approach with early alerts on denial risks and cleaner claims. This solution resulted in a 21% reduction in denials, preserving over $400,000 in revenue, and accelerated their days to cash by nearly three weeks, achieving a 4.5x ROI. Ember provided the scalable workflows and insights needed to strengthen their financial performance.