Case Study: Ticket Time achieves increased revenue, lower staffing costs and rapid pop-up expansion with Embed self-service kiosks

Ticket Time - Customer Case Study

Ticket Time, a family entertainment arcade in Southport, Queensland owned by Luke Phillips, opened in June 2020 amid the COVID-19 pandemic and severe interstate travel restrictions. Facing reduced tourism, limited staff and strict government requirements for capacity management, contact tracing and social distancing, Ticket Time needed a system that could act like staff while preserving a great customer experience. They chose Embed’s solution, including the Embed Kiosk and smartTOUCH readers.

Ticket Time deployed Embed’s self-service kiosk and smartTOUCH readers to enable contactless card reloading, balance checks and game-tracking for tracing, and to run unmanned pop-up arcades with one system across sites. The Embed system reduced staffing pressure, improved safety and reporting, and delivered measurable impact: $17K in revenue and $7K saved in wages within six weeks of opening, along with increased profitability and strong after-sales support from Embed.

Ticket Time