Case Study: Laser Bounce enhances guest experience and operational efficiency with Embed

Laser Bounce boosts guest experience with 232 smartTOUCH Readers and 8 emONE Kiosks from Embed

Laser Bounce, a family-owned fun center in New York, faced the challenge of modernizing its guest experience and reducing operational costs. Their previous lack of an integrated, cashless solution was impacting customer satisfaction. To address this, they partnered with vendor Embed to implement its hardware and software solutions.

Embed provided an integrated system including kiosks, smart card readers, point-of-sale machines, and central management software. This solution automated manual processes, provided real-time business visibility, and introduced a Mobile Wallet. As a result, Laser Bounce achieved significant labor and cost savings, increased operational efficiency, and saw an increase in the value of purchases guests were making due to promoted bonus packages.

Laser Bounce