Case Study: Van Der Valk improves investment decisions and customer satisfaction with EMAsphere

150 years of hospitality enhanced by data-driven guest experience

Van Der Valk is a 4-star hotel group with more than 100 properties across Europe and North America, and it needed a better way to track KPIs and support investment decisions while improving guest satisfaction. As the business grew more complex, the team lacked the analyses needed to monitor activity such as growth, investments, treasury, and margins, so it turned to EMAsphere for a reporting and financial management tool.

EMAsphere implemented a centralized reporting solution that automated the extraction of management data and made it easier for teams to collaborate and work efficiently. The platform helped Van Der Valk manage financial performance more effectively, improve decision making, and support its growth, which reached 10% in 2018, while delivering a strong price-quality ratio and quick, flexible deployment.

Van Der Valk

Jurgen Van Den Branden

Chief Financial Officer