Case Study: Reapit scales operations and improves customer care with Emapta dedicated offshore teams

Reapit scales to 14 offshore Emapta team members to support 19,000+ branches

Reapit, a real estate technology company, faced a challenge scaling its operations quickly within the competitive Australian hiring market. To support its rapid growth without compromising service quality, it partnered with EMAPTA to build a dedicated offshore team.

EMAPTA implemented a dedicated staffing model in the Philippines, focusing on long-term partnership and team retention rather than a transactional vendor relationship. This solution provided Reapit with the scalable operational capacity it needed, resulting in continuous growth, strong service continuity, and a team built for the long haul.

Reapit