Case Study: MQMR scales operations by 150% with Emapta

MQMR scales operations by 150% with EMAPTA

MQMR, a U.S. mortgage quality management firm, faced significant challenges scaling its operations to meet growing client demand amidst a competitive and cyclical market. Rising U.S. labor costs and a shrinking local talent pool made expanding their onshore team impractical. To navigate these resource constraints without sacrificing quality or their bottom line, MQMR partnered with outsourcing vendor EMAPTA to build a global team.

EMAPTA implemented a solution by recruiting and onboarding a dedicated team of 20 professionals in the Philippines for MQMR, filling critical roles such as Technical Writers, Risk Analysts, and a Contracts Attorney. This partnership allowed MQMR to scale efficiently, resulting in a 150% increase in customer capacity, a fivefold improvement in audit turnaround times, and 100% employee retention for their onshore staff in 2022.

MQMR