Case Study: More Telecom scales from 7 to 365 staff with Emapta

More Telecom scales from 7 to 365 staff with EMAPTA

More Telecom, a telecommunications company based in Melbourne, faced the challenge of scaling its workforce efficiently to meet growing customer service demands in a competitive market. They needed a scalable solution to access skilled professionals, improve operational efficiency, and provide 24/7 multilingual support without incurring high costs. To address this, they partnered with outsourcing provider EMAPTA.

EMAPTA implemented a tailored outsourcing solution, providing a high-quality talent pool for roles from customer service to IT and design. This partnership allowed More Telecom to grow its offshore team from 7 to 365 employees, achieving significant cost savings and operational efficiency. The results included improved customer support, greater operational control, and enabled plans for geographic expansion into new markets.

More Telecom