Case Study: Finance One scales lending operations with Emapta

Finance One scales lending operations with Emapta from 1 hire to 30

Finance One, a non-conforming lender in Australia, faced substantial operational growth that strained its internal teams. To support its back-end and administrative functions without sacrificing speed or quality, the company partnered with EMAPTA to build a dedicated offshore operations team.

EMAPTA provided a sustainable offshore model, handling local employment and HR while Finance One maintained control over training and quality. Starting with a single hire, the partnership scaled to a team of 30, which improved service consistency, freed the onshore team for high-value customer work, and created a predictable framework for future growth. EMAPTA's people-first approach was credited with driving team engagement and stability.

Finance One