Case Study: American Financial Network achieves 300% loan processing growth with Emapta offshore staffing

American Financial Network boosts loan processing by 300% with Emapta

American Financial Network (AFN), a mortgage loan processing company, faced a severe hiring challenge during a period of skyrocketing demand due to low interest rates. Competing for expensive local talent in the U.S. strained their capacity and risked employee burnout. To scale rapidly, they partnered with the offshore staffing vendor Emapta.

Emapta provided a dedicated offshore staffing solution, quickly sourcing and onboarding experienced mortgage professionals from the Philippines to supplement AFN's teams. This allowed AFN to scale from 3 to over 150 offshore staff in key departments within nine months. The results, driven by Emapta's solution, included a 300% increase in loans processed and the seamless handling of over 100,000 home loans, enabling unprecedented business expansion.

American Financial Network (afn)